Many cell phone companies have similar offers and restrictions on changing numbers, adding numbers to a plan, getting a new phone, paying for minutes used beyond those allotted, and so on. These similarities are due to which of the following processes?
a.) market alignment
b.) converging organizational structures
c.) institutional culture
d.) institutional isomorphism
Answer: d.) institutional isomorphism
FEEDBACK: In this scenario, the cell phone companies have become more like each other. This is an example of institutional isomorphism.
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