_____ encourage those feeling emotional distress to talk about what happened and how they feel about it.
a. Positive face needs
b. Negative face needs
c. Buffers
d. Other-centered messages
d. Other-centered messages
Other-centered messages encourage those feeling emotional distress to talk about what happened and how they feel about it. They can come in the form of questions or prods (e.g., uh-huh, wow, I see, go on, tell me more) encouraging others to elaborate.
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Although most of us talk at about 125 to 150 words per minute, most of us can think at three to four times that rate
Indicate whether the statement is true or false
You can adapt to those with a high willingness to communicate by
A. give them opportunity to communicate B. assume they just don't want to talk C. refrain from making premature judgments D. speaker slower and louder
Managers are expected to be leaders, although not all managers exhibit leadership behavior
Indicate whether this statement is true or false.
The everyday sounds in our environments are referred to as a(n) _____
Fill in the blank(s) with correct word.