A smile is all of the following except a smile ____.
A. is a powerful tool
B. does not translate to every culture
C. shows good will
D. is one of the easiest ways to establish rapport
E. can reinforce a message
Answer: B
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What group created the first set of professional standards for public relations practitioners?
A) Public Relations Student Society of America B) Public Relations Society of America C) Lee's Book of Public Relations Ethics D) Federal Communication Commission E) Taylor's Book of Business Etiquette
Once you get through to the source, ______.
A. introduce yourself and explain your purpose B. begin asking questions immediately C. thank them for their time and ask them if you can call them again D. say nothing for a few minutes
Schools requiring students to wear a uniform provide an example of how nonverbal communication influences
a. paralinguistics. b. kinesics. c. public policy. d. adaptors.
David had his laptop open, was working on a paper and checking out his favorite set of websites. All of a sudden his phone rings and it is his mother. So, during the conversation with his mother, he answers by saying, "ummm hmmm," "yeah," "sure," "ummm hmmm" all because he was really focused on the websites open on his laptop. David is engaged in
A) pseudolistening B) monopolizing C) selective listening D) defensive listening E) literal listening