The nurse is using verbal skills to explain the nursing care plan to parents of a 10-year-old child with cancer. What describes a guideline the nurse should follow to provide appropriate verbal communication?
A) Use closed-ended questions that do not restrict the child's or parent's answers.
B) Allow the focus to change without redirecting the conversation.
C) Restate the child's and parent's comments in your own words.
D) Paraphrase the child's or parent's feelings to demonstrate empathy.
Ans: D
General guidelines for appropriate verbal communication include the following: paraphrase the child's or parent's feelings to demonstrate empathy, use open-ended questions that do not restrict the child's or parent's answers, redirect the conversation to maintain focus, and demonstrate active listening by using the child's or family's own words.
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