By installing automated check-in kiosks in some airports, airlines have increased production capacity and reduced the number of personnel. This results in a decrease in
A. perishability.
B. intangibility.
C. customer contact.
D. inseparability.
E. customer service.
Answer: C
You might also like to view...
A sample statistic is an estimate of the population parameter.
Answer the following statement true (T) or false (F)
Two major components of a Type A Behavior Pattern are:
A. Ambition and arrogance B. Impatience and arrogance C. Impatience and hostility D. Ambition and hostility
An understatement of ending inventory will cause:
A. An overstatement of assets and equity on the balance sheet. B. An understatement of assets and an overstatement of equity on the balance sheet. C. An understatement of assets and equity on the balance sheet. D. An overstatement of assets and an understatement of equity on the balance sheet. E. No effect on the balance sheet.
GAAP allows the use of either the direct or indirect method but prefers the direct method. Companies who use the indirect method must also include a separate schedule reconciling net income to net cash flow provided by operating activities.
Answer the following statement true (T) or false (F)