An employee is sabotaging the work of a newly oriented charge nurse and the charge nurse has not been successful in addressing the problem. When the nurse manager addresses the issue, which is the most appropriate statement?
1. ?I know it must be frustrating working with a new charge nurse, but how can we make this situation
better??
2. ?This is not professional behavior, and you need to stop it or you will lose your job the next time I hear
about it.?
3. ?I know the charge nurse is new to the role, but you should get used to it since there will be more
changes.?
4. ?I know the new charge nurse is difficult to work with, but please help make the job easier to do.?
1
Explanation: 1. Acknowledging the person?s frustration validates their feelings and asking for his/her input
helps makes him/her part of the solution. The other choices are confrontational by making
threats or patronizing by adding to the problem.
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