What are the five action steps a salesperson should focus on during a service recovery process?
What will be an ideal response?
A salesperson should focus on what action steps to take when a mistake occurs or when the customer is not pleased with the implementation of a program. These action steps are (1) research, isolate and describe the problem in the customer's terms, (2) try to understand what the customer perceives is triggering the service failure, (3) prepare a range of action options and develop an action plan that allow you to respond to your customer, (4) discuss the alternatives with your customer and implement the mutually agreed-upon recovery plan, and (5) Try not to let it happen again.
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The role of the press corps during the Obama administration ________
A) was marked by tensions and frequent clashes B) became adversarial due to White House secrecy C) increased, thanks to the press secretary D) began to erode due to the use of social media
A cost that will not be affected by later decisions is termed a sunk cost
Indicate whether the statement is true or false
Knecht contracts to sell $20,000 of goods to Morales. Later, Morales hears from another supplier that Knecht is having financial trouble, and Morales is concerned that Knecht will not be able to fill his order. If Morales has reasonable grounds for insecurity about Knecht's contractual performance:
A) Morales has no recourse except to wait for the contractual delivery date and, if Knecht fails to deliver, Morales can then sue for breach of contract. B) Morales may demand written assurance of performance from Knecht before the contract delivery date, and Knecht must provide adequate assurance within a reasonable time not exceeding 30 days. C) Morales may demand assurance of performance from Knecht, and Knecht must provide adequate assurance within ten days or the contract is repudiated. D) the statement by the other supplier creates an anticipatory repudiation which allows Morales to avoid the contract.
The __________ is a worldwide federation of national standards bodies that promote the development of standardization and related activities
with a view to facilitating the international exchange of goods and services and to developing cooperation in the spheres of intellectual, scientific, technological, and economic activity. ?What will be an ideal response?