Which of the following has caused organizations to establish knowledge management programs in their information technology (IT) or human resource management departments?
a. Normalization
b. Globalization
c. Amortization
d. Personalization
b. Globalization
Knowledge management (KM) comprises a range of practices concerned with increasing awareness, fostering learning, speeding collaboration and innovation, and exchanging insights. Globalization, the expansion of the services sector, and the emergence of new information technologies have caused many organizations to establish KM programs in their information technology or human resource management departments.
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