Technician A says that self-piercing rivets can be removed by changing the adapters in the same tool used to install them. Technician B says the same type of rivet used by the manufacturer must be used when replacing an aluminum part. Who is correct?

A. Technician A only
B. Technician B only
C. Both Technicians A and B
D. Neither Technician A nor B


A. Technician A only

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The Ford lighting control module takes care of:

A. The warning chimes B. Interior and exterior lighting C. Theft deterrent D. All of the above

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Pausing for ____________________ from the client is one way that the presenter confirms the client's understanding of the proposal

Fill in the blank(s) with correct word

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If you want to increase your shop's gross profit you can _______

A) Replace your top technician with a higher paid one B) Increase a current technician's pay C) Hire more entry level technicians at a lower rate D) All of the above

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Some circuits may use several steps of starting, depending on the circuit requirements.

Answer the following statement true (T) or false (F)

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