____ listening is particularly important when interacting with customers over the telephone or via the Web because they cannot see you nodding your head or making eye contact.
A. Dynamic
B. Active
C. Proactive
D. Non-visual
Answer: B
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Which of the following is/are not true?
a. Firms may periodically distribute net assets generated by earnings to shareholders as a dividend. b. Firms reduce net assets and retained earnings for the dividend distribution. c. Retained earnings on the balance sheet provides a measure of the cumulative net assets generated by earnings in excess of dividends declared. d. The sale of property, plant, and equipment represents the primary source of funds for most successful businesses. e. none of the above.
What type of account is Prepaid Rent, and what is its normal balance?
A) It is an expense account and has a debit balance. B) It is a liability account and has a credit balance. C) It is a revenue account and has a credit balance. D) It is an asset account and has a debit balance.
Using the information in Table A.2, which alternative is BEST in accordance with a decision criterion of minimax regret?
A) A B) B C) C D) D
Which question below represents a CRM reporting technology example?
A. Why did sales not meet forecasts? B. What customers are at risk of leaving? C. What is the total revenue by customer? D. All of the above.