The well-known program called warm lines:

1. was developed as a reaction to impersonal telephonic nursing care.
2. was set up to take complaints about HMOs.
3. is the second option when 911 hotlines are busy.
4. refers to community service telephone lines designed to provide new parents with encouragement and basic information.


4
1. Incorrect. Warm lines are part of telephonic nursing care; they are designed to provide new parents with encouragement and basic information.
2. Incorrect. Warm lines and similar services are sometimes set up by HMOs to provide new parents with encouragement and basic information.
3. Incorrect. Warm lines may have been suggested by the term hot lines but are not emer-gency numbers. They are designed to provide new parents with encouragement and basic in-formation.
4. Correct. Warm lines are one aspect of telephonic nursing specifically designed to provide new parents with encouragement and basic information.

Nursing

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