An example of a tangible attribute as studied by SERVQUAL is _____
a. a service technician's uniform
b. the providing of services when promised
c. the giving of attention to a customer's complaint by a service technician
d. keeping customers informed about when their service will be performed
a
You might also like to view...
When the risk of fraud is high in financial statements, the auditor should assign less experienced auditors to the engagement
a. True b. False Indicate whether the statement is true or false
Explain what cost-volume-profit analysis is and how managers use it
"A favorable direct materials price variance is always good for a company." Is this statement true? Justify your answer
An improvement made to a machine increased its fair market value and its production capacity by 25 percent without extending the machine's useful life. The cost of the improvement should be
a. expensed. b. debited to Accumulated Depreciation. c. capitalized in the machine account. d. allocated between Accumulated Depreciation and the machine account.