A client being treated for a myocardial infarction has been transferred from the intensive care unit to

a step-down unit. She uses the call bell as often as every 15 minutes.

She makes a seemingly small
request or complains each time a staff member is summoned. Several staff tell the primary nurse that
the client is "obnoxious" and that they feel inadequate because they can never seem to satisfy her
needs. The primary nurse decides to intervene directly with the client. The most appropriate way to
begin problem solving would be to say
a. "I am wondering if you are feeling anxious about your condition and being left
alone.".
b. "The staff are concerned that you are not satisfied with the care you are
receiving.".
c. "Let's talk about why you use your call light so frequently.".
d. "I think you are giving staff a negative message.".


A
This opening conveys the nurse's willingness to listen to the client's feelings and an understanding
of the commonly seen concern about not having a nurse always nearby as in the intensive care unit.
Verbalization is an effective outlet for anxiety. Also, knowing that staff understand her anxiety and
will meet her needs without being summoned so frequently can reduce the client's anxiety level
from severe to moderate or lower.

Nursing

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