List the links in the Service-Profit Chain
What will be an ideal response?
Customer loyalty drives profitability and growth, customer satisfaction drives loyalty, value drives customer satisfaction, quality and productivity drives value, employee loyalty drives service quality and productivity, employee satisfaction drives employee loyalty, internal quality drives employee satisfaction, and top management leadership underlies the chain's success.
You might also like to view...
When preparing a statement of cash flows using the indirect method, why is depreciation added back to net income within the operating activities section?
A and an are _______________ articles
a. finite b. definite c. indefinite d. infinite
All but one of the following are appropriate forms design guidelines.Which one is not an appropriate guideline?
A. The common information that appears on two related forms should not be in the same location on the two forms. B. Information that is on one form should appear in the same order on the two forms. C. Forms should be numbered sequentially if control is important. D. The design of the form should be simplistic.
The banker's acceptance is:
a. a negotiable instrument. b. a short-term financing device. c. a time draft drawn on and accepted by a commercial bank. d. All of the above