Answer the following statements true (T) or false (F)
1. The best time for a telephone survey is dinner time on Friday night because families are most apt to be home.
2. Generally speaking, the parts of the guest experience that are not measured are typically unmanaged.
3. The advantage of process strategies is that they can catch the service error right after it occurs and can immediately take action so it does not affect the next guest.
4. Structured guest interviews are very detailed, offer excellent numerical data, and are relatively cheap.
1. False
2. True
3. False
4. False
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According to the text, primary data are an economical and quick source of background information
Indicate whether the statement is true or false
In multiple-choice questions, the researcher provides a choice of answers, and respondents are asked to select one or more of the alternatives given
Indicate whether the statement is true or false
What do we call the result obtained when revenue is less than cost?
A) Loss B) Profit C) Value D) Risk
Which of the following transfers is a complete gift?
A. Transfer of cash to a bank account held in joint tenancy with the right of survivorship. B. Payment of child support by a former spouse. C. Income paid to the beneficiary of a revocable trust. D. Transfer of property to a revocable trust. E. None of the choices is a complete gift.