Helen needs to be more assertive if she wants her friends to understand what she wants and why. Summarize the four ways that Helen can assert herself
Helen can assert herself by taking the following steps:
• Use "I" statements to explain her feelings. In this way, she can take ownership of her opinions and feelings without putting down others for how they feel and think.
• Listen to and acknowledge what her friends say. After Helen speaks, she should find out if her friends understand her position. Ask how they feel about what she has said.
• Be direct and specific. Helen should describe the problem as she sees it, using neutral language rather than assigning blame. She also should suggest a specific solution, but make it clear that she'd like the lines of communication and negotiation to remain open.
• Avoid thinking she has to be obnoxious in order to be assertive. She will be more effective if she states her needs and preferences without any sarcasm or hostility.
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