Which of the following could be considered an operational definition for customer satisfaction?
a. a survey item asking about satisfaction on a 5-point scale
b. number of customer complaints
c. number of returns
d. all of the above
d. all of the above
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Given equal circumstances, which inventory method probably would be the most time consuming?
a. Specific identification b. FIFO c. Average-cost d. LIFO
In equity theory, the people we compare ourselves to are called ______.
a. referent individuals b. relevant others c. realistic comparators d. reward contrasts
Which of the following factors is least likely to be considered in preparing a sales budget?
A. Prediction of unit sales. B. Business capacity. C. Proposed selling expenses, such as advertising. D. Forecasted economic and market conditions. E. The capital expenditures budget.
__________ represent the interests of union members in their relations with their immediate supervisor and other members of management.
A. Union leaders B. Business representatives C. Union stewards D. Mediators