A nurse has identified glaring inefficiencies in the way that care is organized on a medical unit. Which of the following tasks will this nurse perform if he or she is to act as a change agent?
A) Informing others about the need for change
B) Ensuring that others comply with any change that is implemented
C) Establishing punishments and rewards to foster compliance with change
D) Evaluating the long-term outcomes associated with change
Ans: A
A change agent is the person who seeks to create change and is responsible for
facilitating the change process with others. Having gathered data, identified the problem, and
decided that change is needed, the change agent sets about making others aware of the need for
change. A change agent is not necessarily involved with evaluating a change or ensuring
compliance.
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