As operations manager for Osan Electronics, Jun is seeking to enhance the company's core capabilities in order to make it more competitive in an ever-changing market. To that end, the company should concentrate on
A) improving its relationship with its plastics supplier.
B) updating its website and shipping department.
C) developing new training standards for its stereo assembly line workers.
D) revamping their system for developing new electronics.
E) training its human resource department to deal with conflict more efficiently.
D) revamping their system for developing new electronics.
Explanation: In order to make Osan Electronics more competitive in an ever-changing market, Jun should focus on dynamic capabilities, such as revamping the company's system for developing new electronics, rather than ordinary capabilities. Ordinary capabilities pertain to basic administrative and operational functions needed to get tasks done, whereas dynamic capabilities are "higher level," strategic activities involving adapting rapidly to (or even proactively shaping) the ever-changing business environment. Whereas ordinary capabilities are about doing basic things right, dynamic capabilities are about doing the right things at the right time, based on new product and process development, unique managerial actions, and a change-oriented organizational culture that spots and seizes opportunities.
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On January 1, 2018, McHenry Manufacturing Company purchased a machine for $40,400,000. McHenry's management expects to use the machine for 34,000 hours over the next six years. The estimated residual value of the machine at the end of the sixth year is $50,000. The machine was used for 4600 hours in 2018 and 6000 hours in 2019. Calculate the book value of the machine at the end of 2019 if the company uses the units-of-production method of depreciation. (Round any intermediate calculations to two decimal places, and your final answer to the nearest dollar.)
A) $27,820,344 B) $40,400,000 C) $27,804,656 D) $34,940,904
If you must refuse a claim because the customer was at fault, which of the following might help maintain customer loyalty?
A) Explain the company policy and use that as the reason for the refusal B) Explain the reason behind the policy and refusal C) Be polite in stating the refusal D) Offer clear and reasonable alternatives E) Offer discounts on future transactions
When Kobe decided it was time for a new car, he determined he wanted a Japanese-made four-door sedan. This represents Kobe's complete set.
Answer the following statement true (T) or false (F)
When customers have some prior experience with the product and the risk is minimal, like for the purchase of a new frying pan, they will engage in:
A) Extended problem solving B) Unlimited problem solving C) Complex decision making D) Habitual decision making E) Limited problem solving