To make it easy for an audience to follow instructions, ________
A) put the directions at the start of your message
B) use bullets instead of numbers if the sequence or order of steps is important
C) include only one action per step
D) identify the condition at the end of each step if an instruction is conditional
E) place the explanation before the action if a step requires explanation
Answer: C
Explanation: C) Format instructions so readers can easily follow the steps. Begin with an overview, divide instructions into numbered or bulleted lists, and begin each step with an action verb (or a conditional phrase, if the step is necessary only under certain conditions). Use parallel phrasing to ensure the same grammatical form for each item. Position any needed explanation after the action rather than before it.
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