The hospital operator announced over the paging system, "Dr. Strong, fourth floor, A-wing, Dr. Strong, fourth floor, A-wing." A newly hired nurse asks another nurse, "Who is Dr
Strong?" The nurse replies, "This is the announcement that alerts security there is violent behavior on that unit." Which statement would be an appropriate report to this unit's manager? 1. "Our new nurse does not know what ‘Dr. Strong' means."
2. "There was an incident in which a staff person did not know what ‘Dr. Strong' meant. Could we have an in-service on this policy?"
3. "The operator paged a ‘Dr. Strong' and we didn't know what to do."
4. "Why do they use ‘Dr. Strong' when there is trouble? They should just call for help."
2
Rationale 1: This statement does not offer any plan for correction.
Rationale 2: Since this is a newly hired nurse, one would expect that the ‘Dr. Strong' page would have been covered in orientation. Since this nurse did not understand the meaning of the page, it is likely others will not. An in-service is needed.
Rationale 3: The newly hired nurse did not know what to do, which indicates that others in the same orientation may also be uninformed. The more experienced nurse did know what the page meant.
Rationale 4: The nurse needs to understand the policy, not make comments on its worth.
Global Rationale:
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