Which of the following should be included in the body of your routine message when making claims or requesting action?
A) An expression of your anger and frustration
B) A warning to the reader of the consequences of inaction
C) An apology for the inconvenience caused
D) A request specific action
E) Complete and specific explanation of the details
Answer: E
Explanation: E) In the body of a request making a claim or requesting adjustments, you should give a complete, specific explanation of the details; provide any information an adjuster would need to verify your complaint.
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Explain the difference between privacy and confidentiality. How would you protect these for your subject during the course of an experiment?
What will be an ideal response?
Which situation best illustrates "self-awareness"?
a. Marcia asks David why he feels so strongly about the position he is taking. b. Alicia tries to persuade Marilyn to accept her proposal to settle their dispute. c. Ellen challenges Theresa that she is not as forthcoming with information as she could be. d. Flora tells Mae that she is not "in love with" her proposal and asks whether Mae has a better proposal to offer.
For years, Kathleen served as head of the research and development (R&D) department at Bannerman Pharmaceuticals in Chicago. She enjoyed enormous support from her team, who liked her personally and respected her professionally. Now she has retired, and her place has been taken by Jerome from Bannerman's Cleveland facility. Yet employees continue to sidestep Jerome and come directly to Kathleen for guidance, calling or emailing her at home with questions. What is her best course of action?
A. to continually direct her former subordinates to Jerome while emphasizing the fact that, as the new director of R&D, he has authority over, and responsibility for, the team B. to let team members know that failure to respect Jerome will be regarded as a breach of protocol, and that they should no longer contact her C. to call Jerome and offer some advice regarding the techniques she has developed over the years for winning and keeping employees' loyalty D. to let employees know that she wishes she were still in charge, but Jerome is their boss now, and there is nothing anyone can do about that fact E. to willingly offering guidance to her former subordinates, as well as her replacement, and encouraging them to involve her in settling any disputes
Don, a U.S. citizen, is the owner of Egrets Unlimited, Inc Egret's competitors include Feathered Friends Company (FFC), which is owned by Greg and Huey. The Bill of Rights embodies a series of protections for Don against types of interference by
a. FFC and its other competitors only. b. FFC, Greg, Huey, others, and the government. c. Greg, Huey, and other private individuals only. d. the government only.