When talking to prospects, it is most important for salespeople to:
A. use buzzwords.
B. speak formally.
C. use technical jargon.
D. ask personal questions.
E. provide parables.
Answer: A
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Emotion states are more diffuse, less intense, and more enduring than mood states, which tend to be more intense and directed at more specific targets.
Answer the following statement true (T) or false (F)
Which of the following statements is true about nominal damages?
A) They cover medical bills and lost wages. B) They allow the plaintiff to seek punitive damages. C) They are awarded if the plaintiff is able to prove damages that necessitate compensation. D) They are determined by the severity of the wrongful conduct and the wealth of the defendant.
Howson won a lawsuit against Hardwick for intentionally inflicting emotional distress. The jury awarded Howson $500,000 in compensatory damages. It also awarded Howson $4 million in punitive damages because Hardwick was quite wealthy and the jury thought a large amount was necessary for Hardwick to feel the punishing effects of the judgment. How does the jury's award fit into the guidelines
offered by the U.S. Supreme Court? a. The punitive award is excessive because it exceeds the Supreme Court's suggested ratio of compensatory damages to punitive damages. b. The punitive award is excessive because the Supreme Court has stated that the trial court may not use the defendant's wealth as an excuse to award an unreasonably high award. c. The punitive award is excessive both because of the ratio of compensatory damages to punitive damages and because the punitive damage award was based partly on the defendant's wealth. d. The jury award is not excessive based on the Supreme Court's guidelines.
For a given AQL and LTPD, which one of the following statements about the single-sampling plan is TRUE?
A) If c stays constant but n is increased, both the producer's risk and the consumer's risk will increase. B) If c stays constant but n is increased, both the producer's risk and the consumer's risk will decrease. C) If n stays constant but c is increased, the producer's risk will decrease and the consumer's risk will increase. D) If n stays constant but c is increased, the producer's risk will increase and the consumer's risk will decrease.