Andrea is confused about the difference between argumentativeness and verbal aggressiveness. Her perception has always been that being argumentative was negative. Explain the difference between the two concepts and how argumentativeness is a positive trait.
What will be an ideal response?
Assertiveness is positive because it leads to relationship satisfaction, it may prevent violence, it enhances organizational life, it increases the user's credibility, and it increases the user's powers of persuasion. Aggressiveness hurts the other person, the person using it loses credibility and persuasive powers, it may lead to violence, and it leads to relationship dissatisfaction.
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