Which action, taken by the administration of a healthcare facility, would likely hinder the success of self-directed work teams?
1. Ensuring that all members of the teams develop skills in leadership and control.
2. Encouraging the creation of specific responsibilities and boundaries for team members.
3. Creating organization-wide performance evaluation tools for management to use in uniform fashion for all teams.
4. Providing for education in technical, interpersonal, communication, and management skills for all team members.
3
Explanation: 1. All team members should be empowered to exercise leadership and control.
2. While all teams require specific boundaries and responsibilities, the self-directed team differs in that the team, rather than an outside entity, develops these concepts.
3. Self-directed work teams should include development of performance evaluation tools useful for the team and there should be team-wide implementation of this evaluation. Management centered evaluation violates this principle.
4. All members will require skills in management, communication techniques, and interpersonal relations.
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