A unit manager watches a new RN graduate interacting with a patient. When the RN comes out of the room, the unit manager says,
"I don't know what they taught you in your nursing program, but if I see you do that again, I will write you up." This example demonstrates:
a. Coercive use of power.
b. Appropriate application of control.
c. Use of informatory power.
d. Use of power to provide coaching.
ANS: A
Influence is the process of using power. Influence can involve the punitive power of coercion, as is used in this example.
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