Tony, a vice president of the St. Louis One Gateway Credit Union, decided to measure customers' perceptions of the service quality of the credit union
He chose to use the SERVQUAL scale because it included the ________ component, which involves the knowledge and courtesy of employees, as well as their ability to convey trust and confidence.
A) empathy
B) responsiveness
C) assurance
D) reliability
E) creativity
C
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Customer relationship management (CRM) software aids salespeople in creating and maintaining relationships with customers
Indicate whether the statement is true or false
In the context of the economic environment of business, which of the following will most likelyincrease the cost of doing business for everyone involved?
A. Ethical lapses B. Enforceable contracts C. A low level of corruption D. A high level of competition
The assembly time for a product is uniformly distributed between 6 and 10 minutes. The probability of assembling the product in less than 6 minutes is _____
a. 0 b. .50 c. .15 d. 1
Explain the three parts of a decision table
What will be an ideal response?