____ provide the information to understand customer expectations.
A. Service desk goals
B. Service level objectives
C. Service level agreements
D. Service desk objectives
Answer: C
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Evaluative criteria refer to
A. the objective and subjective attributes of a brand consumers use to compare different products and brands. B. the attributes of a product that a manufacturer wishes to promote to a specific target market. C. those attributes of a brand that are based exclusively on objective criteria in order to make an unbiased purchase decision. D. a list of required product attributes from which a customer will not waver regardless of additional incentives. E. those attributes of a brand that are based exclusively on subjective criteria in order to avoid postpurchase anxiety.
Period costs under the variable costing method include ________.
A) variable manufacturing overhead B) variable selling and administrative costs C) direct materials D) direct labor
For the current year, Winston Inc reported sales of $800,000 and an asset turnover of 2. The rate of return on average invested assets was 20%. The company's margin for the year was:
A) 10% B) 40% C) 25% D) 50%
What does EWMA stand for?
A. Equally weighted moving average B. Equally weighted median approximation C. Exponentially weighted moving average D. Exponentially weighted median average