Evidence suggests that real-time customer chat increases the dollar value of transactions
Indicate whether the statement is true or false
TRUE
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Administrators at a university noted that they were 200 students short of their enrollment projection as the start of the school year approached. The president of the university, fearing a revenue shortage, told the director of admissions, "You need to use whatever means necessary to get enough students to meet the projection before classes start. Run ads in the newspaper, call high school guidance counselors, recruit from our pool of rejected applicants-whatever it takes." The university president is operating as though he were in the ________ era.
A. production B. marketing department C. sales D. marketing company E. simple trade
Neville, a member of a protected class, applies for a job with Origami Paper Products Corporation, but fails the company's employment test and is not hired. Nevillebelieves that the test has an unintentionally discriminatory effect. If so, this is
a. reverse discrimination. b. disparate-impact discrimination. c. disparate-treatment discrimination. d. not discrimination.
Company wireless LANs or wireless access points to wired LANs in close proximity may create overlapping transmission ranges
Indicate whether the statement is true or false.
The idea that the achievement of quality control is an end in itself describes a main concept of
A) BPM. B) BPR. C) six sigma. D) TQM. E) systems analysis and design.