For excellent customer service to exist, the successful joining of corporate values and
employee values must occur. Values are:
a. legal guidelines as to what is right and wrong.
b. our interpretation of company policies.
c. what our parents taught us to believe.
d. a combination of beliefs, perceptions, and ideas as to the appropriate response to a
situation.
d
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Mark Carroll believes in having the members of his team involved in the decision-making process as much as possible. He has brought a recent college graduate onto his team. After observing this new team member for several months, he has seen that he is very knowledgeable and skilled in his area. However, Mark has also observed that this recent graduate is still unsure of his own skills. According to Hersey/Blanchard, the best style to use with this new team member would be ______.
a. directive b. consultative c. facilitative d. delegative
In inflation, a dollar received now can purchase less than a dollar received five years from now
Indicate whether the statement is true or false
Determine the median of the following set of values: $1.25, $2.18, $4.56, $3.89, $1.67, $2.42, $3.25, $2.12
Which of the following is not used by auditors to establish the completeness of recorded assets?
A. Vouching transactions. B. Tracing from source documents to entries in the accounting records. C. Performing analytical procedures. D. Assessing control risk.