Which one of the following skills best helps the human service professional understand the client's environment?
a. listening
b. report writing
c. problem solving
d. advising
a
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The stopping of payments on the basis of written record alone (Social Security disability program) is an example of interpretation of an operational policy
Indicate whether the statement is true or false
Open questions:
a. Often overwhelm clients and should be used sparingly b. Encourage vague, rambling responses from clients c. Encourage a client to discuss problems with you d. Encourage a client to evade problems and talk about peripheral issues
Programmed learning is:
A) Learning interviewing skills with the aid of a computer. B) Learning to apply interviewing skills in exactly the same way in every interview. C) Learning single microskills of the interview by further breaking them down into manageable teaching units or frames. D) Learning how to program clients toward new ways of thinking, feeling, and behaving.
In our efforts to improve communication with someone who is different from us, we:
a. Habitually categorize them b. Establish eye contact with them c. Remove distractions from the environment d. Attribute their positive behavior to the environment or the circumstances