Stella works as a customer service executive at a firm that manufactures computer systems. She is motivated to perform her job effectively, as she is aware that her job of helping customers to resolve technical issues has a direct impact on the performance of the organization. Which of the following job characteristics, as identified by Hackman and Oldham in their work design model, is motivating
Stella in the above scenario?
a. Task significance
b. Autonomy
c. Skill variety
d. Task identity
a
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According to the systems model of change, which of the following is not an input?
A. the organization's mission statement B. the organization's vision statement C. the organization's products or services D. the organization's strategic plan E. an analysis of the organization's readiness for change
The interest rate in the market for loans of reserves between banks is the
A. three-month Treasury bill rate. B. reserve ratio. C. discount rate. D. federal funds rate.
If the contract requires delivery of the goods by the seller, title passes to the buyer when the seller delivers the goods to the carrier.
Answer the following statement true (T) or false (F)
When a pattern of defects is discovered in a product, _____ helps pinpoint the plant at which it was produced and the particular lot from which it came.
A. universal product code (UPC) B. electronic product code (EPC) C. electronic product code (EPC) D. radio frequency identification (RFID)