The nursing staff is informed that the current system of record keeping is going to be changed to make it more efficient. This activity would be considered which stage of change?
1. Refreezing
2. Unfreezing
3. Moving
4. Drift
Correct Answer: 2
Rationale 1: Refreezing is when the change is integrated and stabilized.
Rationale 2: During the unfreezing stage, the need for change is recognized, driving and restraining forces are identified, alternative solutions are generated, and participants are motivated to change.
Rationale 3: During the second stage, moving, participants agree that the status quo is undesirable and the actual change is planned in detail and implemented.
Rationale 4: Drift is a type of unplanned change in which change occurs without effort on anyone's part.
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