What job design method focuses on the job characteristics that affect the employee’s psychological state, and views attitudinal variables as the most important outcomes of job design?
A. Biological job design
B. Perceptual/Motor job design
C. Motivational job design
D. Engineered job design
E. Mechanistic job design
C. Motivational job design
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Which of the following is an example of a gap between service delivery and external communications?
A) The employees at GBL have been asked to take time to listen to customers, but they must serve them fast as well. B) Amanda chose to shop at Alison's Fashions because the store's website offered on-the-spot alterations. However, when she did buy a dress, she had to wait a week to get it altered. C) Customers at LUX appreciate the personalized services the salespeople offer, but do not like the store design. D) Clearwater Spa attendants are well-trained in massage therapy and the services they offer, but customers rarely return because they don't like the attendants' impersonal service. E) When sales dropped, Styx modernized its stores in order to retain customers, but didn't realize that the product quality was the main problem.
Give one example of an error that is detected by a check digit control
Organizations that support the social aspects of creativity do all of the following EXCEPT they:
a. allow the open expression of ideas. b. encourage risk taking. c. encourage competition. d. reflect confidence in employees.
What are mergers and/or acquisitions? How do they contribute to enhancing a company's position?
What will be an ideal response?