Tara is a salesperson with several satisfied customers. She asks her customers to recommend her to their business associates. Tara is using cold calling to generate leads.
Answer the following statement true (T) or false (F)
False
This is a referral.
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One significant benefit of obtaining a patent is that the cost of defending a patent is relatively minimal compared to the cost of other types of lawsuits.
Answer the following statement true (T) or false (F)
Which of the following guidelines should managers follow while building a customer-responsive culture?
A. precisely defining employees' normal job requirements and ensuring they perform those actions alone B. giving service-contact employees continual training on product knowledge, listening, and other behavioral skills C. designing jobs with rigid rules and procedures that employees should stick to in order to satisfy customers D. preserving the discretion to make day-to-day decisions on job-related activities at the top level of management
On Tuesday morning Juan sends a letter to Arlene rejecting her offer, but later the same day Juan changes his mind and sends a letter of acceptance to Arlene. The letter of acceptance will be effective only if it is received by Arlene before she receives the rejection
Indicate whether the statement is true or false
Darrow Corporation uses a predetermined overhead rate based on direct labor-hours to apply manufacturing overhead to jobs. Last year, the Corporation worked 10,000 direct labor-hours and incurred $80,000 of actual manufacturing overhead cost. If overhead was underapplied by $2,000, the predetermined overhead rate for the Corporation for the year must have been:
A. $7.80 per direct labor-hour B. $8.40 per direct labor-hour C. $8.20 per direct labor-hour D. $8.00 per direct labor-hour