A computer software manufacturer has a toll-free telephone number that customers may use if they have problems or questions about the software. In the past, the company has averaged four calls per hour on a particular product
If a 95.5% c-chart is developed for this, what would the limits be?
LCL = 0 UCL = 8
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What is defined as the incompatibility between two or more attitudes or between attitudes and behaviors?
A. affective confusion B. cognitive dissonance C. thought diversity D. behavioral conundrum
Customers that leave the system after waiting in line for a while are ________ but customers that don't even join the line because it looks too long are ________
Fill in the blank with the appropriate word.
Skip is accused of a crime. Skip can refuse to provide information about his allegedly criminal activities
a. if he suspects the information will be used to prosecute him. b. if the police do not promise to keep the information confidential. c. if the information is "fruit of the poisonous tree.". d. under no circumstances.
Tanya is planning a presentation on the best practices in communication. After much thought, she decides to restrict herself to just three key points. Tanya most likely decides to stick to just three key points in her presentation because:
A. speakers lose credibility with more than four points. B. it limits the scope for questions after the presentation. C. audiences can only absorb about two to four main points. D. detailed ideas cannot be explained through a presentation.