When setting up an automated voice response unit to answer phone calls, remember that the use of more than _______________ menu levels may be frustrating to callers.
Fill in the blank(s) with the appropriate word(s).
three
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Which of the following personal protective equipment falls under OSHA guidelines? -
a. Oxygen tanks b. Heat-protective gloves c. SPF 30 d. Chair cushion
Insurance investigators are hired to:
A. lead the investigation. B. determine the number of fatalities. C. determine cause and amount of loss. D. gather information about the people involved.
Where in the health record would the following statement be located?
"Microscopic Diagnosis: Liver (needle biopsy), metastatic adenocarcinoma" A. operative report C. anesthesia report B. pathology report D. radiology report
How many states have enacted prompt payment laws to ensure that claims are paid in a timely manner?
A. most states B. only New York C. three states D. five states