A rural hospital has a new nurse manager who has never worked with telehealth before. In evaluating the program, what indicators would best demonstrate a successful program? (Select all that apply.)
a. Fewer hospital admissions for chronic conditions
b. Patient report of satisfaction with the process
c. Police report fewer encounters with mentally ill patients in crisis
d. Remote providers report satisfaction with technical quality
e. Third-party reimbursement for 90% of billed charges
A, B, D
A successful telehealth program will result in improved patient satisfaction, fewer admissions for chronic conditions, and satisfaction with the technology as reported by remote providers.
Police reporting that they encounter fewer mentally ill patients in crisis may or may not be related to having access to mental health providers remotely. That is one possibility for fewer crisis situations.
Third-party reimbursement would be ideal but is not yet the reality.
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