The nurse manager has convened a staff meeting to discuss a change in the clinical ladder advancement system used by the organization. A staff nurse says, "Not again! It's just not fair." How should the manager respond?
1. "What do you mean, not again?"
2. "Please don't be negative."
3. "This is going to happen. We can't do anything about it."
4. Ignore the comment and continue the meeting.
1
Explanation: 1. The nurse manager should determine what is meant by the comment before addressing the concern.
2. This statement devalues the comment and the nurse who made it.
3. This statement makes it appear that the manager does not support the change.
4. Ignoring this comment will not help the meeting proceed.
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