Once people have been selected into the organization, the ______ section of the practitioner’s model of human resource management describes how managers might coach, counsel, and/or discipline employees.
A. 21st-century HRM, strategic planning, and HR laws
B. developing and managing
C. protecting and expanding
D. compensating
B. developing and managing
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Which of the following has research based on the Implicit Attitude Test shown?
a. Many people have biases based on race but the IAT has been unable to show biases with respect to sexual orientation. b. A vast majority of women have implicit biases for other women over men. c. A slight minority of Caucasians have implicit biases for Caucasians over African- Americans. d. A significant majority of Caucasians have implicit biases for Caucasians over African-Americans.
________ are online journals where people post their thoughts, usually on a narrowly defined topic
A) Social networks B) Blogs C) Forums D) Search engines E) Web directories
In the fall of 2002, Sheraton Hotels & Resorts launched a program to improve service quality. All Sheraton employees were given a detailed written list of specific goals that must be accomplished in order to ensure customer satisfaction
Then all employees received training to show them exactly how the objectives were to be met. Sheraton was working to prevent a gap between ________. A) customer expectations and management perceptions B) management perception and actual service C) established quality standards and service delivery D) service quality standards and consumer expectations E) expected service and needed service
You have been given the responsibility of introducing a guest speaker, Professor Wilson Gray, at one of your college events. Which of the following is the most appropriate way to begin the introduction? A. The speaker for this evening needs no introduction. B. I give you Professor Wilson Gray, a highly qualified professor in the field of Humansciences
C. Our speaker for the evening has written two highly-acclaimed books in the field of Humansciences. D. Without further ado, I present Professor Wilson Gray.