Raul, a salesperson for the Lovely Landscapes landscaping company, is working with a longtime customer who is interested in either cutting back on the services or getting a better price due to the tight economy. Raul tells his manager, "I want to take care of the customer with the best value. So what do you think is the best package to offer in this situation?" Raul and his manager are trying to utilize the
A. contingency design.
B. streamlined design.
C. focused spending approach.
D. boundaryless approach.
E. mechanistic design.
A. contingency design.
The process of fitting the organization to its environment is called contingency design. Managers taking a contingency approach must consider environmental factors as well as the links between strategy, culture, and structure.
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