Negative feedback from customers that has the potential to reach countless others online can immediately influence sales, and it can also enhance or damage the organization’s reputation in the long term. This relates to which force for change?
A. management changes
B. customers demographic characteristics
C. social and political pressures
D. customer and market changes
D. customer and market changes
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Employees at Employees Credit Union were really impressed with Ryan, the new CEO. He was the first person who had fully developed a vision for the company about where it could go, and had energized everyone to try to get there. Ryan is a ______ leader.
A. servant B. shared C. transactional D. transformational E. laissez-faire
An airline that overbooks seats on its aircraft is using what type of capacity management technique?
a. Employee scheduling b. Yield/revenue management c. Self-service d. Employee cross-training
During the development of commercial law centuries ago, businessmen throughout England and Europe
a. began to rely on the same set of laws used to govern land transactions. b. began to rely on a body of rules called lex mercatoria. c. had little need for laws to resolve commercial disputes. d. had a vast body of rules governing contracts.
Answer the following statement(s) true (T) or false (F)
1. It is arguable that capitalistic pursuit of profit and social progress go hand in hand. 2. Without the profits generated by corporations, there would be insufficient tax and charity dollars for government programs and nonprofit organizations. 3. Studies have shown that growth in a consumer product corporation’s charitable contributions is not directly correlated with future revenue growth, however offers meaningful ties to the community. 4. A failure to recognize the connection between CP and good business is that companies often engage in CP initiatives that are too aligned with executives’ personal gains—and not enough with their core business strategies. 5. Philanthropy is often not the most cost-effective means of creating shared value toward competitive advantage, however creates goodwill.