The nurse and client were interacting during a one-to-one session on the psychiatric unit. In re-sponse to the nurse's statement, "Tell me about your family," the client became silent and dis-played nonverbally that he was uncomfortable
Which of these statements reflects the nurse's sensitivity to the client?
1. "I'm so sorry. I didn't realize your family was a problem for you."
2. "Learning to express negative feelings will assist you in getting well."
3. "Perhaps you can talk about your feelings to the physician next time you meet."
4. "That seems to be a difficult subject for you. We can discuss it later, if you pre-fer."
ANS: 4
This response acknowledges the situation, is respectful, and refocuses the therapeutic interaction. Option 1 is not sensitively worded. Option 2 offers false reassurance and implies that feelings are negative. Option 3 represents avoidance of dealing with the client's feelings.
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