The empowerment of employees makes which of the following service recovery strategies easier to implement?
A. Respond quickly
B. Make the service fail safe
C. Learn from lost customers
D. Treat customers fairly
E. Encourage and track complaints
Answer: A
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What is the formula for the bullwhip measure?
A) variance of orders / variance of demand B) variance of orders - variance of demand C) variance of demand / variance of orders D) variance of orders2 / variance of demand2 E) variance of demand - variance of orders
An individual's residence for legal cases is the state to which the individual pays income taxes
Indicate whether the statement is true or false
In 2012, seventy percent of Canadian households had an internet connection. A sample of 484 households taken in 2013 showed that 75% of them had an internet connection. We are interested in determining whether or not there has been a significant increase in the percentage of the Canadian households that have internet connections
a. State the null and alternative hypotheses to be tested. b. Compute the test statistic. c. The null hypothesis is to be tested at the 5% level of significance. Determine the critical value(s) for this test. d. What do you conclude?
Arona Corporation manufactures canoes in two departments, Fabrication and Waterproofing. In the Fabrication Department, fiberglass panels are attached to a canoe- shaped aluminum frame. The canoes are then transferred to the Waterproofing department to be coated with sealant. Arona uses a weighted-average process cost system to collect costs in both departments.All materials in the Fabrication Department are added at the beginning of the production process. On July 1, the Fabrication Department had 30 canoes in process that were 20% complete with respect to conversion cost. On July 31, Fabrication had 20 canoes in process that were 40% complete with respect to conversion cost. During July, the Fabrication Department completed 70 canoes and transferred them to the Waterproofing
Department.What are the Fabrication Department's equivalent units of production related to conversion costs for July? A. 62 B. 78 C. 90 D. 100