Ellen and Janna are supposed to work together on a report. Janna seems short-tempered and sharply disagrees with the suggestions that Ellen has for building the document. Ellen starts to get offended, and then stops. This behavior is not how Janna is normally. So Ellen says, "Janna, how are you doing today?" What strategy for preventing or resolving conflict is Ellen practicing?
A. Pay attention and ask questions
B. Respond with empathy
C. Show respect
D. Communicate honestly
Answer: B
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