The "three Rs" of American settlement houses were:
a) Reunite, Reconstruct, Reform
b) Residency, Research, Resiliency
c) Reunite, Research, Reform
d) Residency, Research, Reform
d
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The following is true about oral contracts:
a. Oral contracts do not need to be nearly as clear as written contracts b. Oral contracts differ significantly from written contracts regarding the types of issues they address c. The intent of oral contracts is to clearly identify all objectives and responsibilities in the planning process
Two actions that can be helpful in dealing with job stress in a human service agency are: (1) turning to formal and informal networks of friends and peers, (2) understanding the social and political aspects of the agency. What is another?
A. Withdrawing from difficulties B. Finding a niche C. Rotating duties with other workers D. Resisting every imposition
Disarming anger is a vital component in establishing ____________ and in allowing the practice of ____________
a. Rapport | empathy b. Dialogue | sympathy c. Understanding | communication d. Rapport | anger management
The term "severely mentally ill" typically refers to those individuals suffering from
a. schizophrenia and other delusional disorders. b. schizophrenia, bipolar disorder, severe and recurrent depression. c. personality disorders. d. depression and anxiety.