There are steps that nurse managers can take when dealing with problem employees. One of these steps is to:
a. Provide on-the-job training
b. Identify symptoms of the problem
c. Send the employee to the human resources department
d. Request a drug screen
ANS: B
Substance abusers, angry or withdrawn workers, personnel with excessive absenteeism, and an employee who is being terminated provide challenges to nurse managers. In each case the manager must be alert to symptoms of problems, help the employee solve the problem, and evaluate the results.
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