One of the most critical aspects to the selling process is not what happens before the purchase decision but what happens after, the follow-up.
Answer the following statement true (T) or false (F)
True
One of the most critical aspects to the selling process is not what happens before the purchase decision but what happens after, the follow-up. Salespeople often rely on support people inside the company to help in post-sales service.
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To reject goods, the buyer must notify the seller of the rejection and specify the defect or nonconformity.
Answer the following statement true (T) or false (F)
All of the following are research findings that must be considered in developing a risk communication strategy EXCEPT:
A) when stressed, a person's ability to hear, understand, and remember decreases. B) when stressed, people miss up to 80 percent of message content. C) of the 20 percent that people hear, most content is negative. D) when stressed, a person's ability to hear, understand, and remember increases.
News and other media portrayals of unions and union workers tend to:
A. Reinforce stereotypes of unions made up of greedy and lazy workers that engage in frequent and violent strikes. B. Portray union workers as hard-working, self-sacrificing employees. C. Provide a balanced view of workers and the organizations they work for. D. Reinforce stereotypes of unions as champions of "the little guy," looking for social justice and workplace representation.
The U.S. population is approximately _____, a small fraction of the world population of ____.
A. 300 million; 7 million B. 320 thousand; 7 million C. 400 million; 6 billion D. 320 million; 7 billion E. 220 million; 5 billion