Answer the following statements true (T) or false (F)
1. Allowing hotel guests to make restaurant reservations by touch-screen television is an example of co-production.
2. If guests co-produce their own experiences, they take more ownership of service failures.
3. Tipping is an example of how guests can motivate employee behavior.
4. Co-production usually increases the time required for service.
1. True
2. False
3. True
4. False
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Indicate whether the statement is true or false
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a. True b. False Indicate whether the statement is true or false
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