Robinson (1998) found that “[a]s doctors and patients accomplish regular tasks preparatory to dealing with patients’ chief complaints, doctors use gaze and body orientation to communicate that they are preparing but not yet ready to deal with those complaints. In response, patients wait for their doctors to solicit their chief complaint” (p. 97)
Given the description of his primary conclusions, what was the purpose of the Robinson’s analysis of doctor-patient conversations?
a. exploration
b. description
c. causal/functional explanation
d. understanding
Answer d
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